Moving can be one of life’s most stressful events. For do-it-yourself movers, dependability and peace of mind are essential.
At U-Haul®, we have spent nearly 80 years building a reputation for reliable moving solutions. At the center of that promise is a commitment to maintaining the most road-ready fleet in the industry. With a national repair infrastructure, advanced inspections, OEM certifications, and cutting-edge internal systems, U-Haul ensures its rental equipment is dependable before it reaches our customers.
The goal at U-Haul is to continue to surpass industry standards with a layered preventative maintenance system across a growing network of more than 124 repair shops in the U.S. and Canada (with 14 another shops in development). U-Haul equipment is serviced frequently using a three-tiered inspection program designed for thorough reliability checks:
- Level 1: Inspection upon equipment return, including tire and safety checks and customer feedback.
- Level 2: A full equipment inspection is performed every 30 to 60 days depending on equipment type.
- Level 3: Comprehensive Preventative Maintenance (PM) is conducted at one of our certified repair shops.
At U-Haul, safety comes first. That is why we developed the Electronic Pre-Inspection (EPI) system to evaluate equipment whenever it enters a shop. EPI ensures early detections of issues, minimizing downtime and maximizing safety. Data based from the EPI is reviewed alongside feedback from the Down Equipment Tracker, a U-Haul system allowing any Team Member to flag units in need of inspection or removal.
Attention to advanced preventative maintenance care is central to our overall quality control.
Nationwide Network of Service Vendors, Technicians and Support
Life happens. When you move with U-Haul, in the unlikely event of a breakdown, help is never far. U-Haul is partnered with more than 21,000 vendors system-wide to address roadside, repair, and maintenance needs. This extensive vendor network empowers U-Haul to provide fast and effective roadside support. It is something our competitors cannot match in scale. And with SafeTrip® travel coverage, customers receive 24/7 assistance even in cases of user error, like lost keys or running out of gas — coverage many other rental companies do not offer.
U-Haul certified technicians have a commitment to the highest quality of maintenance across every unit in a reliable fleet. Technicians at U-Haul undergo manufacturer-certified training from Ford®, GM® and Stellantis®, performing warranty repairs in-house and reducing customer wait times. Some regard the U-Haul Master Technician program as more rigorous than the Automotive Service Excellence (ASE) certification. As a result, U-Haul develops elite mechanical talent within its network that is recognized regularly with industry honors.
U-Haul is acknowledged by major Original Equipment Manufactures (OEMs) for its rapid completion of recall repairs — faster than any other rental provider. U-Haul also maintains a refresh cycle for cargo vans and pickup trucks every 12 to 24 months. This helps keep a reputable and trustworthy U-Haul fleet among the newest and most reliable in the industry.
Why Reliability Matters for DIY Movers
Whether you are moving across town, or across the country, having dependable equipment ensures your schedule stays intact and your possessions arrive safely. With U-Haul, you are not just renting a truck; you are accessing a national support system with expertly maintained equipment to provide peace of mind.
So if you are wondering what the most reliable company is for a DIY move, the answer is clear: U-Haul is your safest, most road-ready option to get your family to its new home. At U-Haul, we Make Moving Easier.
Need an instant quote? Download the U-Haul app from the App Store or Google Play, or visit uhaul.com/trucks and select from the DIY industry’s biggest and best fleet of rental trucks for a secure move.
