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customer service
U-Haul GM Rodney Makuch excels in Idaho

U-Haul GM Rodney Makuch excels in Idaho

COEUR D’ALENE, Idaho—It’s one thing to serve a community, but quite another to serve the people and place you consider your own. Rodney Makuch, general manager of U-Haul Moving...

U-Haul Customer Writes Poetic Review

U-Haul Customer Writes Poetic Review

HARRISBURG, Pa.—With almost 100 equipment rentals under his belt, Rick Shaver is much more than a “regular” customer at U-Haul Moving and Storage of Harrisburg. He’s practically...

Rhonda Holliday: The Face of U-Haul

Rhonda Holliday: The Face of U-Haul

KATY, Texas – Even when Rhonda Holliday is at a store nearly an hour away from her own, she hears it. “Hey, Rhonda!” The U-Haul Team members prepping to attend a class turn their...

Meet U-Haul’s Customer Care Team

Meet U-Haul’s Customer Care Team

Here at U-Haul, our top priority is ensuring every customer has the best experience possible. That being said, from time to time errors do occur, and when they do we want to make...

Revolutionizing the Customer Experience

Revolutionizing the Customer Experience

From the very first U-Haul trailer rental in 1945, Team U-Haul has operated under the principle that the customer is our only source of income. They pay our salaries and dealer...

U-Haul Pioneer Elaine DeShong

U-Haul Pioneer Elaine DeShong

If U-Haul could crown a queen of customer service, Elaine DeShong would be that monarch. Though she retired in 1995, her legacy with the company lives on in every move made...