Meet the Team: Manuel Granillo

Nov 21, 2016

U-Haul is a great company to work for! Often, Team Members spend many years helping to make our organization better. Manuel Granillo is no exception.

Meet the Team!

First, Manuel Granillo began working for U-Haul in July 2007 as an Overnight Roadside Assistance Agent. Later, he moved his way up through that department. He then became a Roadside Assistance Escalations Assistant Manager. Later, he moved into customer service, becoming a trainer, advocate and manager.

All his customer service experience has lead him to his current position. Manuel is a Customer Service Manager and Customer Care Manager.

Leading the Way

Customer Service is an important part to any good company. At U-Haul, our customers drive our company. Taking care of them is a priority. Granillo leads two groups of Team Members. Both groups are charged with helping our customers in different ways.

“One team is responsible for assisting customers via inbound calls,” says Granillo. “Customer service is responsible for various functions—from general inquires to documenting customer concerns for management review.”

Manuel Granillo

Besides traditional customer service, our Customer Care Team helps online. They use social media as a way for our customers to reach out to us at U-Haul. A Customer Care Team supporting U-Haul’s Social Media Marketing & Listing Management team creates a well-rounded online voice for the company.

“The Customer Care Team is responsible for assisting customers that contact us online through chat and social media,” adds Granillo. “The chat portion is initiated from www.uhaul.com when a customer may have questions about a product or service. The social media side of the team monitors mentions related to U-Haul and messages that are received from customers through various platforms.”

While leading two teams may be a huge task for some, Granillo likes his job. “I enjoy the interaction with my teams and the relationships that have been built. We work closely together to assist customers and continue to learn each day.”

Looking Toward the Future

Of course both teams are great at what they do, but there’s always room for growth.

Manuel would like to “cross-train all team members in social media to improve response times and be more readily available for customers,” Granillo says. “I plan on improving [them] by coaching each agent and expanding their  knowledge of the company, so they can assist customers more efficiently.”

Getting Personal

Manuel Granillo is a family man and has been happily married for two years and has a 9-year old son. In addition, enjoys learning new photography skills, traveling and cooking.

Would you like to join our Team? You can view all the available job openings and apply today!

More articles like this one…

What’s New

Tornado Victims: Free Storage Offer in Arkansas, Oklahoma, Texas

Tornado Victims: Free Storage Offer in Arkansas, Oklahoma, Texas

U-Haul is making 30 days of free self-storage and U-Box container usage available to victims of the powerful tornadoes that left a path of destruction Saturday in Rogers and Bentonville, Ark., Claremore and Pryor, Okla., Valley View, Texas, and surrounding areas....

Temple Tornado: U-Haul Offers 30 Days Free Self-Storage in Texas

Temple Tornado: U-Haul Offers 30 Days Free Self-Storage in Texas

U-Haul Co. of North Austin is making 13 facilities available to provide 30 days of free self-storage and U-Box® container usage to families impacted by Wednesday night’s powerful tornado that struck Temple and wreaked havoc along Interstate 35. Many homes in and...

Tornado Recovery: U-Haul Offering 30 Days Free Storage in Iowa

Tornado Recovery: U-Haul Offering 30 Days Free Storage in Iowa

U-Haul® is offering recovery assistance to victims in Greenfield, Red Oak and other areas impacted by the devastating tornadoes that tore through central Iowa on Tuesday. Countless homes in these communities were damaged or destroyed, and a number of lives were...

U-Haul Offers 30 Days Free Self-Storage following Houston Storms

U-Haul Offers 30 Days Free Self-Storage following Houston Storms

Thirty-three U-Haul stores across Greater Houston are extending 30 days of free self-storage and U-Box portable storage container usage to residents impacted by last week’s devastating storms. Powerful winds and rains caused mass damage to homes and businesses,...

Mother’s Day Gift: U-Haul Helps Kurt Warner Charity Furnish Home

Mother’s Day Gift: U-Haul Helps Kurt Warner Charity Furnish Home

In celebration of Mother’s Day, Kurt and Brenda Warner’s First Things First Foundation worked with Habitat for Humanity and longstanding corporate partners like U-Haul® to provide Gabriela, a single mother of four, with a fully furnished home in Peoria, Ariz. The...

Apartment Evacuees: 30 Days Free Storage Offered in Winnipeg

Apartment Evacuees: 30 Days Free Storage Offered in Winnipeg

U-Haul® Company of Central Canada is offering 30 days of free self-storage to the 250-plus tenants being forced to evacuate their apartments at 2440 Portage in Winnipeg. The City of Winnipeg has issued an evacuation of the Portage Avenue apartment block known as...