Meet the Team: Manuel Granillo

Nov 21, 2016

U-Haul is a great company to work for! Often, Team Members spend many years helping to make our organization better. Manuel Granillo is no exception.

Meet the Team!

First, Manuel Granillo began working for U-Haul in July 2007 as an Overnight Roadside Assistance Agent. Later, he moved his way up through that department. He then became a Roadside Assistance Escalations Assistant Manager. Later, he moved into customer service, becoming a trainer, advocate and manager.

All his customer service experience has lead him to his current position. Manuel is a Customer Service Manager and Customer Care Manager.

Leading the Way

Customer Service is an important part to any good company. At U-Haul, our customers drive our company. Taking care of them is a priority. Granillo leads two groups of Team Members. Both groups are charged with helping our customers in different ways.

“One team is responsible for assisting customers via inbound calls,” says Granillo. “Customer service is responsible for various functions—from general inquires to documenting customer concerns for management review.”

Manuel Granillo

Besides traditional customer service, our Customer Care Team helps online. They use social media as a way for our customers to reach out to us at U-Haul. A Customer Care Team supporting U-Haul’s Social Media Marketing & Listing Management team creates a well-rounded online voice for the company.

“The Customer Care Team is responsible for assisting customers that contact us online through chat and social media,” adds Granillo. “The chat portion is initiated from when a customer may have questions about a product or service. The social media side of the team monitors mentions related to U-Haul and messages that are received from customers through various platforms.”

While leading two teams may be a huge task for some, Granillo likes his job. “I enjoy the interaction with my teams and the relationships that have been built. We work closely together to assist customers and continue to learn each day.”

Looking Toward the Future

Of course both teams are great at what they do, but there’s always room for growth.

Manuel would like to “cross-train all team members in social media to improve response times and be more readily available for customers,” Granillo says. “I plan on improving [them] by coaching each agent and expanding their  knowledge of the company, so they can assist customers more efficiently.”

Getting Personal

Manuel Granillo is a family man and has been happily married for two years and has a 9-year old son. In addition, enjoys learning new photography skills, traveling and cooking.

Would you like to join our Team? You can view all the available job openings and apply today!

More articles like this one…

What’s New

U-Haul and VVA Unite to Serve Veterans

U-Haul and VVA Unite to Serve Veterans

Vietnam Veterans of America (VVA), an organization founded in 1978 to support and advocate for veterans of the Vietnam War, serves by the motto “never again will one generation of veterans abandon another.” VVA’s goal is to promote the well-being of all veterans and...

Spokane Wildfires: U-Haul Offers 30 Days Free Self-Storage to Victims

Spokane Wildfires: U-Haul Offers 30 Days Free Self-Storage to Victims

U-Haul® is offering 30 days of free self-storage and U-Box® container usage to residents in and around Spokane impacted by two active wildfires. The Gray Fire and Oregon Road Fire have already destroyed hundreds of structures and burned thousands of acres. Evacuations...

U-Haul Appoints New Recruiting Manager in Jaris Scott

U-Haul Appoints New Recruiting Manager in Jaris Scott

One of the best ways to grow your status as a veteran-friendly employer is to put a U.S. Army veteran is charge of your company’s recruiting efforts. That’s what U-Haul International has done with Jaris Scott, who was recently named Recruiting Manager for the industry...

Mandy Morris Named U-Haul Supply Chain and Logistics Director

Mandy Morris Named U-Haul Supply Chain and Logistics Director

Mandy Morris has been a part of the U-Haul Purchasing and Supply team for 12 years, including several years as a manager in the department. Now she’s ready for a new challenge as Director of Supply Chain and Logistics. Morris steps into the role that Don Cerimeli held...