“Improvise, adapt and overcome,” is a well-known motto of the U.S. Marine Corps. It’s also a way of life for Shannon Marvin, marketing company president (MCP) of U-Haul Company of Western Oregon, whose tenacity elevated her through the U-Haul ranks at a steady pace. And, her work as a U-Box customer care representative (CCR) could be credited as the whetstone that helped Marvin sharpen her leadership skills. In fact, Marvin is the first CCR to advance to the role of MCP in U-Haul history.
Marvin joined U-Haul in 2009. After a few months as a customer service representative (CSR) at U-Haul Moving and Storage at Sandy Boulevard, she transitioned into the role of CCR.
“When I was a CCR, the U-Box Program was relatively new,” Marvin recalled. “I essentially had to grow a business from nothing. They gave me keys to a truck, a forklift and warehouse and instructed to ‘do my best.’”
Marvin’s unique determination and leadership stood out to her former MCP, David Scheafer of U-Haul Company of Portland.
“As a CCR, Shannon used her strong work ethic to do what it took to get and serve U-Box customers,” Scheafer praised. “No task was too large, nor was any request too small.”