Ordered online ahead of time to show up at the location on day of pick up and said they had nothing and turned me away. Luckily i was within walking distance of Merritt Machine works (the other u haul location in Merritt and they thankfully had something i could use. If they didn’t i would be completely SOL. Reliable towing Merritt location had the most unhelpful person ive ever met, in charge of the u haul department there. I would give that location ten thumbs down and would not recomend to anyone.