FORT WALTON BEACH, Fla.—Team U-Haul knows customer service. It’s evident in the many positive online reviews stores and dealerships receive on a daily basis. This time, however, the praise is flowing from U-Haul Dealers to one area field manager (AFM) in particular.
While attending college in 2010, Colin Smith, AFM for UHC of South Alabama, started moonlighting as a customer service representative (CSR) for U-Haul Moving and Storage at Lake Ella in Tallahassee, Florida. He then transferred to U-Haul Moving and Storage at Beal Parkway, advancing to the roles of assistant general manager and general manager (GM) before becoming an AFM in 2014.
“I enjoyed speaking with customers and dealing with them directly,” Smith recalled of his time working at U-Haul Stores. “Now, I get to work with dealers who are renting our equipment and taking care of it. I get to help them help our customers. Not only are they learning from me, I’m learning from them.”
Set for Success
This symbiotic mentality is echoed in the praise from several of Smith’s dealers. One relatively new dealer, Adriana Pinard of Cross Bones Enterprises and U-Haul Dealership, expressed her admiration for Smith’s professionalism.