Michelle Sullivan Appointed Director of Customer Service

Aug 22, 2022

Michelle Sullivan joined U-Haul in 1992 as a rate monitor in the Rates and Distribution department. In the 30 years that have followed, she’s held a variety of positions in several departments, including a leadership role for the past 15 years.

Now, she is applying all the know-how she’s amassed in her new role as Director of Customer Service in the U-Haul Contact Center.

Michelle Sullivan

“Each of my positions at U-Haul have been in a support role, with customer service being my No. 1 priority,” Sullivan stated. “Providing help and certainty is critical to ensure that customers come back to U-Haul, and that mission is in everything we do. I’ve been fortunate to learn and gain perspective from exceptional leaders at U-Haul headquarters and in the field. I’m excited to apply that insight to my new leadership position in Customer Service.”

In addition to Rates and Distribution, Sullivan has worked in Point-of-Sale (POS) Support, Operations, the Executive Office, Human Resources and Marketing as an administrative assistant and business analyst. In 2007, she was named Corporate Sustainability manager, the role she held until her most recent promotion.

“Michelle will bring positivity and empathy, along with organization and accountability, to our Customer Service Team and the Contact Center as a whole,” stated Evan Johnson, Vice President of the U-Haul Contact Center. “While building and leading the Sustainability team over the past 15 years, Michelle and her team have accomplished some amazing things by instilling a customer- and team-first mindset. I certainly expect those achievements to continue.

“Michelle has also worked extensively with the field, and I am confident she will leverage those relationships to provide better help and support, along with improved management tools, to help us improve our customers’ experiences.”

More articles like this one…

What’s New

U-Haul and VVA Unite to Serve Veterans

U-Haul and VVA Unite to Serve Veterans

Vietnam Veterans of America (VVA), an organization founded in 1978 to support and advocate for veterans of the Vietnam War, serves by the motto “never again will one generation of veterans abandon another.” VVA’s goal is to promote the well-being of all veterans and...

Spokane Wildfires: U-Haul Offers 30 Days Free Self-Storage to Victims

Spokane Wildfires: U-Haul Offers 30 Days Free Self-Storage to Victims

U-Haul® is offering 30 days of free self-storage and U-Box® container usage to residents in and around Spokane impacted by two active wildfires. The Gray Fire and Oregon Road Fire have already destroyed hundreds of structures and burned thousands of acres. Evacuations...

U-Haul Appoints New Recruiting Manager in Jaris Scott

U-Haul Appoints New Recruiting Manager in Jaris Scott

One of the best ways to grow your status as a veteran-friendly employer is to put a U.S. Army veteran is charge of your company’s recruiting efforts. That’s what U-Haul International has done with Jaris Scott, who was recently named Recruiting Manager for the industry...

Mandy Morris Named U-Haul Supply Chain and Logistics Director

Mandy Morris Named U-Haul Supply Chain and Logistics Director

Mandy Morris has been a part of the U-Haul Purchasing and Supply team for 12 years, including several years as a manager in the department. Now she’s ready for a new challenge as Director of Supply Chain and Logistics. Morris steps into the role that Don Cerimeli held...