Michelle Sullivan Appointed Director of Customer Service

Aug 22, 2022

Michelle Sullivan joined U-Haul in 1992 as a rate monitor in the Rates and Distribution department. In the 30 years that have followed, she’s held a variety of positions in several departments, including a leadership role for the past 15 years.

Now, she is applying all the know-how she’s amassed in her new role as Director of Customer Service in the U-Haul Contact Center.

Michelle Sullivan

“Each of my positions at U-Haul have been in a support role, with customer service being my No. 1 priority,” Sullivan stated. “Providing help and certainty is critical to ensure that customers come back to U-Haul, and that mission is in everything we do. I’ve been fortunate to learn and gain perspective from exceptional leaders at U-Haul headquarters and in the field. I’m excited to apply that insight to my new leadership position in Customer Service.”

In addition to Rates and Distribution, Sullivan has worked in Point-of-Sale (POS) Support, Operations, the Executive Office, Human Resources and Marketing as an administrative assistant and business analyst. In 2007, she was named Corporate Sustainability manager, the role she held until her most recent promotion.

“Michelle will bring positivity and empathy, along with organization and accountability, to our Customer Service Team and the Contact Center as a whole,” stated Evan Johnson, Vice President of the U-Haul Contact Center. “While building and leading the Sustainability team over the past 15 years, Michelle and her team have accomplished some amazing things by instilling a customer- and team-first mindset. I certainly expect those achievements to continue.

“Michelle has also worked extensively with the field, and I am confident she will leverage those relationships to provide better help and support, along with improved management tools, to help us improve our customers’ experiences.”

More articles like this one…

What’s New

U-Haul Races for Tillman Scholars at 19th Annual Pat’s Run

U-Haul Races for Tillman Scholars at 19th Annual Pat’s Run

TEMPE, Ariz. — Pat Tillman once declared that “Passion is what makes life interesting, what ignites our soul, fuels our love … and pushes our limits.” Recently, U-Haul® Team Members, along with approximately 28,000 other individual supporters, pushed their limits for...

Carly Castillo Named Web Sales Program Manager

Carly Castillo Named Web Sales Program Manager

Carly Castillo has been appointed U-Haul Web Sales program manager, where she will apply 14-plus years of Company experience. Castillo began her U-Haul career in 2008 as an operations sales analyst for the U-Haul Self-Storage Affiliate Network. She went on to lead the...

Kristin Bailey Promoted to Director of Moving Help

Kristin Bailey Promoted to Director of Moving Help

Kristin Bailey has held several U-Haul titles during her seven years with the Company. They have included program manager for Moving Help and Risk Management. Now Bailey is taking on a new challenge at U-Haul headquarters in Phoenix: Director of Moving Help. “My...

All Smiles at the 2023 Guardian Games to Benefit Special Olympics

All Smiles at the 2023 Guardian Games to Benefit Special Olympics

Special-needs athletes gathered on April 7 to take part in the 2023 Guardian Games in Glendale’s Westgate Entertainment District.  Longtime U-Haul partner Sanderson Ford founded the Guardian Games in 2017 to provide athletes the chance to compete through Special...

U-Haul Volunteers Pack Food Boxes to Address Hunger in Arizona

U-Haul Volunteers Pack Food Boxes to Address Hunger in Arizona

Twenty-four U-Haul volunteers recently spent a Saturday morning at St. Mary’s Food Bank in Phoenix, where emergency food boxes were packed for people in need. At the end of the two-hour session, U-Haul volunteers had assembled 651 boxes full of nutritious,...

Hike for a Cause: U-Haul and ACS Climb to Conquer Cancer

Hike for a Cause: U-Haul and ACS Climb to Conquer Cancer

Hundreds of cancer survivors, as well as people honoring those lost to the disease, participate in the annual Climb to Conquer Cancer event. The Climb, which U-Haul has supported since 1993, takes place at South Mountain in Phoenix. Participants choose between a 5.5-...

U-Haul Provides Disaster Relief after Tornado Hits Shawnee, OK

U-Haul Provides Disaster Relief after Tornado Hits Shawnee, OK

U-Haul® is offering 30 days of free self-storage and U-Box® container usage to residents impacted by the tornado that struck Shawnee late Wednesday. Media reports have attributed at least three deaths to the storm, and a number of residences were leveled as part of...

U-Haul GM Experiences Hollywood in Montana on Set of 1923

U-Haul GM Experiences Hollywood in Montana on Set of 1923

Butte was recently transported 100 years into the past with the help of fun costumes and classic cars on the set of the Paramount+ hit TV show “1923” starring Harrison Ford and Helen Mirren. Nestled in the southwest corner of Montana, U-Haul Moving and Storage of...

U-Haul Offers 30 Days Free Storage after Fort Lauderdale Flooding

U-Haul Offers 30 Days Free Storage after Fort Lauderdale Flooding

U-Haul® is offering 30 days of free self-storage at its Coconut Creek location to residents impacted by the record-breaking rainstorms that brought substantial flooding to parts of Broward County this week. An unprecedented spring storm dropped over 25 inches of rain...