Michelle Sullivan joined U-Haul in 1992 as a rate monitor in the Rates and Distribution department. In the 30 years that have followed, she’s held a variety of positions in…
customer service
U-Haul Assistant GM Helps Save a Life in Boise
What started out as a normal, busy day for assistant general manager Hailie Johnson and the rest of the team at U-Haul Moving and Storage of Boise turned out to…
U-Haul Contact Center Best in Self-Storage Industry
The U-Haul Self-Storage Affiliate Contact Center is the Best of Business winner for its Call-Center Services, according to Inside Self-Storage. ISS, a leading publication in the self-storage industry, recently announced…
Meet the Team: Director of Customer Service
UPDATE: As off summer 2022, Michelle Sullivan has been named Director of Customer Service at U-Haul International. Please find the entire story here: https://myuhaulstory.com/2022/08/22/michelle-sullivan-appointed-director-of-customer-service/. Customers seeking assistance from the U-Haul…
U-Haul GM Rodney Makuch excels in Idaho
COEUR D’ALENE, Idaho—It’s one thing to serve a community, but quite another to serve the people and place you consider your own. Rodney Makuch, general manager of U-Haul Moving and…
Customer Raves About Service at Utah U-Haul Store
PROVO, Utah—Paul Glissmeyer, general manager at U-Haul Moving and Storage of Bulldog Blvd., follows a simple philosophy when it comes to customer service. “You really just treat each customer like…
U-Haul Customer Writes Poetic Review
HARRISBURG, Pa.—With almost 100 equipment rentals under his belt, Rick Shaver is much more than a “regular” customer at U-Haul Moving and Storage of Harrisburg. He’s practically part of the…
Rhonda Holliday: The Face of U-Haul
KATY, Texas – Even when Rhonda Holliday is at a store nearly an hour away from her own, she hears it. “Hey, Rhonda!” The U-Haul Team members prepping to attend a…
Meet U-Haul’s Customer Care Team
Here at U-Haul, our top priority is ensuring every customer has the best experience possible. That being said, from time to time errors do occur, and when they do we want…
Revolutionizing the Customer Experience
From the very first U-Haul trailer rental in 1945, Team U-Haul has operated under the principle that the customer is our only source of income. They pay our salaries and…
U-Haul Pioneer Elaine DeShong
If U-Haul could crown a queen of customer service, Elaine DeShong would be that monarch. Though she retired in 1995, her legacy with the company lives on in every move…
U-Haul Crushes it on Boston Moving Day
BOSTON—You might be able to easily “pahk ya cah in Hahvahd Yahd,” but planning a move in Boston on September 1 is a bit more challenging. (Sorry, Bostonians. That joke…