Michelle Sullivan Appointed Director of Customer Service

Aug 22, 2022

Michelle Sullivan joined U-Haul in 1992 as a rate monitor in the Rates and Distribution department. In the 30 years that have followed, she’s held a variety of positions in several departments, including a leadership role for the past 15 years.

Now, she is applying all the know-how she’s amassed in her new role as Director of Customer Service in the U-Haul Contact Center.

Michelle Sullivan

“Each of my positions at U-Haul have been in a support role, with customer service being my No. 1 priority,” Sullivan stated. “Providing help and certainty is critical to ensure that customers come back to U-Haul, and that mission is in everything we do. I’ve been fortunate to learn and gain perspective from exceptional leaders at U-Haul headquarters and in the field. I’m excited to apply that insight to my new leadership position in Customer Service.”

In addition to Rates and Distribution, Sullivan has worked in Point-of-Sale (POS) Support, Operations, the Executive Office, Human Resources and Marketing as an administrative assistant and business analyst. In 2007, she was named Corporate Sustainability manager, the role she held until her most recent promotion.

“Michelle will bring positivity and empathy, along with organization and accountability, to our Customer Service Team and the Contact Center as a whole,” stated Evan Johnson, Vice President of the U-Haul Contact Center. “While building and leading the Sustainability team over the past 15 years, Michelle and her team have accomplished some amazing things by instilling a customer- and team-first mindset. I certainly expect those achievements to continue.

“Michelle has also worked extensively with the field, and I am confident she will leverage those relationships to provide better help and support, along with improved management tools, to help us improve our customers’ experiences.”

More articles like this one…

What’s New

U-Haul 2025 Midyear Migration Trends

U-Haul 2025 Midyear Migration Trends

Origins of One-Way U-Haul Customers Arriving in 35 U.S. Metros with 2M+ Populations This Year Summer is moving season, and odds are you have seen a U-Haul® truck being unloaded at a home near you. Or perhaps you were the one moving. With nearly half of all residential...

U-Haul Offers the Most Reliable and Road-Ready Trucks for DIY Movers

U-Haul Offers the Most Reliable and Road-Ready Trucks for DIY Movers

Moving can be one of life’s most stressful events. For do-it-yourself movers, dependability and peace of mind are essential. At U-Haul®, we have spent nearly 80 years building a reputation for reliable moving solutions. At the center of that promise is a commitment to...

U-Haul Embraces History at Ridgefield Fourth of July Parade

U-Haul Embraces History at Ridgefield Fourth of July Parade

Ridgefield’s tree-lined streets were filled with families waving American flags and applauding the iconic company that revolutionized the modern-day moving industry in their town 80 years ago. Located 22 miles north of Portland, Ore., the charming town known for being...