customer service

U-Haul Midtown campus in Phoenix, headquarters for the Contact Center

U-Haul Contact Center Best in Self-Storage Industry

The U-Haul Self-Storage Affiliate Contact Center is the Best of Business winner for its Call-Center Services, according to Inside Self-Storage. ISS, a leading publication in the self-storage industry, recently announced…

U-Haul GM Rodney Makuch excels in Idaho

COEUR D’ALENE, Idaho—It’s one thing to serve a community, but quite another to serve the people and place you consider your own. Rodney Makuch, general manager of U-Haul Moving and…

Paul Glissmeyer

Customer Raves About Service at Utah U-Haul Store

PROVO, Utah—Paul Glissmeyer, general manager at U-Haul Moving and Storage of Bulldog Blvd., follows a simple philosophy when it comes to customer service. “You really just treat each customer like…

U-Haul Team Receives Poetic Review

U-Haul Customer Writes Poetic Review

HARRISBURG, Pa.—With almost 100 equipment rentals under his belt, Rick Shaver is much more than a “regular” customer at U-Haul Moving and Storage of Harrisburg. He’s practically part of the…

Rhonda Holliday

Rhonda Holliday: The Face of U-Haul

KATY, Texas – Even when Rhonda Holliday is at a store nearly an hour away from her own, she hears it. “Hey, Rhonda!” The U-Haul Team members prepping to attend a…

Meet U-Haul’s Customer Care Team

Here at U-Haul, our top priority is ensuring every customer has the best experience possible. That being said, from time to time errors do occur, and when they do we want…

Honor customers

Revolutionizing the Customer Experience

From the very first U-Haul trailer rental in 1945, Team U-Haul has operated under the principle that the customer is our only source of income. They pay our salaries and…

Elaine DeShong receiving 10-Year Service Award from Hap Carty

U-Haul Pioneer Elaine DeShong

If U-Haul could crown a queen of customer service, Elaine DeShong would be that monarch. Though she retired in 1995, her legacy with the company lives on in every move…

Boston Moving Day U-Haul trucks

U-Haul Crushes it on Boston Moving Day

BOSTON—You might be able to easily “pahk ya cah in Hahvahd Yahd,” but planning a move in Boston on September 1 is a bit more challenging. (Sorry, Bostonians. That joke…

Shane Bohn and U-Haul Gettysburg Team

Team U-Haul WOWs in Gettysburg

GETTYSBURG, Pa.—We can all relate to the iconic lyrics of The Rolling Stones’ song “Satisfaction” at some point in our lives. Moving can be very stressful, and if there’s ever…

Cullen Holyoak 50 Years

Cullen Holyoak: 50 Years With U-Haul

For Cullen Holyoak, the dream of operating his own service station popped into his head when he was still a kid. “My father ran a service station when I was…